Understand fees and payouts
Updated on 2026-09-18
Sales after a benefit, collected payments, refunds, fees and bank transfers are separate figures.
During preopening, only authorised visits are available; live payments and Connect remain disabled. This guide describes functions subject to account eligibility, territory and actual opening. Free services do not require a KiNaFé subscription.
Read the sales figure
The dashboard shows confirmed sales after the benefit. An unpaid booking or quote is not collected revenue. Amounts declared when using benefits remain identified as declarations.
Reconcile payments
In your Stripe Dashboard, choose the right business account. Under Payments, compare the paid amount, refunds and actual Stripe fees. ‘To reconcile’ does not mean zero: provider confirmation is missing.
Check payouts
The net amount after fees has not necessarily reached your bank. Payouts shows its status. An account payout may also contain transactions outside KiNaFé.
Handle a discrepancy
Open the order and keep its reference. Reconcile full or partial refunds before treating the balance as final. Contact support about discrepancies.
Follow an incident or dispute
Open the payment in Stripe to see the reason and required actions. Keep sales evidence and respond within Stripe’s deadline. Fees, refunds and withheld sums may change the net amount; payout dates depend on the account status and Stripe’s schedule.