Get help with payments
Updated on 2026-09-18
This page’s form contacts KiNaFé. For identity checks, disputes or account restrictions, also consult help in your Stripe Dashboard.
During preopening, only authorised visits are available; live payments and Connect remain disabled. This guide describes functions subject to account eligibility, territory and actual opening. Free services do not require a KiNaFé subscription.
Identify the issue
Give your business, order or payout reference, date and displayed message. Explain what you were trying to do.
Protect your information
Do not send secret keys, full card numbers or identity documents in a KiNaFé request. Upload Stripe’s required evidence only through its secure process.
Follow the request
Keep the form’s acknowledgement. When signed in, find your exchanges in the support request tracker.