Manage a refund or dispute
Updated on 2026-09-18
An authorised business manager can request a refund from the order. Its result is confirmed with Stripe.
During preopening, only authorised visits are available; live payments and Connect remain disabled. This guide describes functions subject to account eligibility, territory and actual opening. Free services do not require a KiNaFé subscription.
Check the order
Open the payment and check the business, currency, collected amount and previous refunds. An unpaid booking is cancelled without a bank refund.
Request a refund
Enter a full or partial amount within the remaining refundable amount, then the reason. Wait for status confirmation before repeating a request. Any retained fees follow your Stripe contract.
Respond to a dispute
Open the payment in Stripe Dashboard. Check the reason and deadline, keep evidence and respond through Stripe. A dispute is not a simple booking cancellation.
Review results
Payments, refunds, fees and net amounts are shown separately. Bank payouts have their own status.