Verification or payout blocked
Updated on 2026-09-18
An account may accept payments while payouts are unavailable. KiNaFé waits for the necessary capabilities before offering new online sales.
During preopening, only authorised visits are available; live payments and Connect remain disabled. This guide describes functions subject to account eligibility, territory and actual opening. Free services do not require a KiNaFé subscription.
Refresh the status
Under My payments, choose ‘Refresh Stripe status’, then read the next action shown.
Complete the information
Choose ‘Resume my Stripe registration’ and provide the requested information or documents. If verification is pending, follow Stripe’s instructions; repeatedly uploading the same documents does not guarantee faster resolution.
Check the bank
In Stripe, check bank details and the failed payout reason. Follow the suggested process before requesting another payout.
Ask for help
If the issue persists, note the account or payout reference and the displayed message. Do not attach API keys or identity documents to the KiNaFé form.